WGU Information-Technology-Management Test Papers & Information-Technology-Management Exam PDF

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WGU Information Technology Management QGC1 Sample Questions (Q32-Q37):

NEW QUESTION # 32
Which three primary elements of information infrastructure support ongoing operations? Choose 3 answers.

A. Backup and recovery plans
B. Business continuity plans
C. Authentication plans
D. Disaster recovery plans
E. Augmentation plans

Answer: A,B,D

NEW QUESTION # 33
Which system provides a foundation for collaboration between departments, enabling people in different business areas to communicate?

A. Electronic data interchange (EDI)
B. Customer relationship management (CRM)
C. Enterprise resource planning (ERP)
D. Supply chain management (SCM)

Answer: C

Explanation:
* Definition of ERP Systems:
* ERP integrates core business processes across various departments, such as finance, HR, procurement, and production.
* It creates acentralized communication platformfor cross-departmental collaboration and seamless data sharing.
* Purpose of ERP:
* Ensures real-time data visibility across the organization.
* Promotes collaboration by eliminating data silos and enabling efficient workflows.
* Incorrect Options Analysis:
* B. Supply Chain Management (SCM):Focuses on logistics and supply chain optimization, not general collaboration.
* C. Customer Relationship Management (CRM):Concentrates on customer interactions.
* D. Electronic Data Interchange (EDI):Facilitates data sharing with external partners, not internal collaboration.
References and Documents of Information Technology Management:
* "ERP Integration Best Practices" (Gartner).
* ITIL Service Design: ERP Modules Overview (Axelos).

NEW QUESTION # 34
Which business layer implements the processes, organizational designs, and compensation structures that enable the company to execute plans?

A. Strategy
B. Operating
C. Corporate
D. Systems

Answer: B

Explanation:
The Operating layer is responsible for the execution of business processes, organizational structures, and compensation strategies. This layer ensures that the strategies defined at the corporate and strategic levels are effectively implemented. It focuses on operational management, workforce incentives, and aligning business activities with organizational goals.
References:
* Kaplan, R. S., & Norton, D. P. (1996). The Balanced Scorecard: Translating Strategy into Action.
Harvard Business Press.
* Porter, M. E. (1985). Competitive Advantage: Creating and Sustaining Superior Performance.

NEW QUESTION # 35
What is a benefit of in-house development and maintenance of information technology systems?

A. Allows for the fastest development time and ability to scale to new demand levels
B. Increases financial savings because it costs less than outsourcing the work
C. Creates a better quality workforce by combining both technical and business skills
D. Utilizes state-of-the-art technological resources without having to acquire and maintain them

Answer: C

Explanation:
* Benefits of In-House Development and Maintenance:
* In-house teamsgain deep knowledgeof the organization's business processes, enabling better alignment between IT systems and business needs.
* Combinestechnical expertise with business insights, resulting in a workforce that understands the company's unique challenges and opportunities.
* Why Other Options are Incorrect:
* A. Financial savings:In-house development often incurs higher costs due to salaries, training, and infrastructure.
* B. Utilizing state-of-the-art resources:This is typically a benefit of outsourcing, not in-house development.
* D. Fastest development time:In-house development is often slower compared to outsourcing due to limited resources.
References and Documents of Information Technology Management:
* "In-House vs. Outsourced Development: A Comparative Analysis" (Forrester).
* ITIL Service Design and Workforce Development (Axelos).

NEW QUESTION # 36
What should an IT leader consider when creating a presentation that will be delivered to the board of directors?

A. Know the audience and speak to their level of knowledge
B. Brevity is key because of time constraints
C. Focus on problems rather than solutions
D. Be through and provide all the technical details

Answer: A

Explanation:
* Importance of Audience Awareness for IT Leaders:
* When presenting to theboard of directors, it is critical to tailor the content to their level of technical understandingand focus onstrategic implicationsrather than technical details.
* The board typically focuses onbusiness outcomes,risks, andopportunities, not technical minutiae.
* Key Considerations:
* Highlighthow IT initiatives align with business goalsand deliver value.
* Use concise, clear, and non-technical language while ensuring key points are well-supported with data.
* Incorrect Options Analysis:
* A. Provide all technical details:The board is more interested in business-level insights.
* B. Focus on problems:Solutions and strategic outcomes are more relevant to the board.
* C. Brevity:While being concise is important, it should not come at the cost of clarity or relevance.
References and Documents of Information Technology Management:
* "Effective Communication Strategies for IT Leaders" (Harvard Business Review).
* ITIL Leadership and Communication Practices (Axelos).

NEW QUESTION # 37
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WGU Information Technology Management QGC1 Sample Questions (Q32-Q37):

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